Shipping policy

SHIPPING POLICY
Thank you for supporting SPL — every order means more than just a product, it’s a part of the story.

Please allow 5–7 business days for processing and shipping. All orders are packed with care and documentation before being handed off to the carrier.

We ship worldwide. For international orders, SPL is not responsible for any customs duties, taxes, or import fees. These charges are the customer’s responsibility and must be paid upon delivery. No refunds will be issued for returns due to unpaid customs.

Once an order is marked as “delivered” by USPS, UPS, or DHL, SPL is not responsible for lost, stolen, or damaged packages. If this happens, we can assist you with filing a claim, but we do not issue refunds or replacements for carrier errors or theft.

Make sure your shipping address is correct before placing your order. It cannot be updated after checkout. Fraudulent chargebacks or false claims will result in a permanent ban from future purchases.

📩 For any issues, contact us at splbrand.us@gmail.com and allow 24–72 hours for a reply.